Alzera Design will accept Goods for Returns and Refunds for 30 Days after date of purchase, as long as it is sent back in Perfect Condition and in its original packaging. Unfortunately we cannot exchange or refund earrings for hygienic purposes. Items may also be hand delivered to our workshop in Celbridge, Kildare if preferred.

We have a warrantee of a 100 days for any product with manufacturing Defaults. Unfortunately accidental damage of any piece is not under warrantee and a repair done to it will be chargeable.

Alzera Design can refuse a refund if the jewellery piece is not returned in the original condition that it was received.

When returned by post your name, order number, address and original dispatch note should be enclosed with the jewelry item in the package.

Alzera Design will do its very best to process, exchange or refund your Item as soon as possible.

The customer will be notified by Email when we have received the returned Item.